We hope you love your L'LEHER products.
If something isn't quite right, we're here to help.
For any questions regarding your order, please contact hello@lleher.co and we'll do our best to assist.
WHAT IS YOUR RETURN POLICY?
We accept returns within 14 days of delivery for products that are unused, unopened and in their original packaging.
Due to hygiene and safety reasons, we are unable to accept returns or exchanges on products that have been opened or used, unless they arrived damaged, defective or incorrect.
Products purchased directly from lleher.co must be returned through L'LEHER. If you purchased your product through one of our retail partners in the future, please contact them directly regarding their return policy.
CAN I CANCEL MY ORDER?
If your order has not yet been shipped, we'll do our best to accommodate your request.
Once an order has been dispatched, we are unable to cancel it.
Please email hello@lleher.co as soon as possible if you'd like to make changes to your order.
WHAT IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
We're sorry about that.
Please contact hello@lleher.co within 7 days of receiving your order and include:
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Your order number
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Photos of the product
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Photos of the outer packaging
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A brief description of the issue
Once reviewed, we'll arrange a replacement or refund where appropriate.
HOW LONG DOES A REFUND TAKE?
Once your return has been received and approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for your bank or card issuer to complete the refund.
Shipping charges are non-refundable unless the return is due to our error.
WHAT IF I'M MISSING AN ITEM?
If something is missing from your order, please email hello@lleher.co within 7 days of delivery.
Please include:
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Your order number
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A photo of everything you received
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A photo of the shipping box and packaging
We'll investigate and make it right.
MY ORDER SAYS DELIVERED, BUT I CAN'T FIND IT.
If your tracking shows your parcel as delivered but you haven't received it, we recommend:
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Checking around your delivery location.
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Asking family members, neighbours or your building reception/mailroom.
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Waiting up to 2 business days, as some carriers mark parcels as delivered before completing the final delivery.
If your order still hasn't arrived after that, please contact hello@lleher.co and we'll work with the courier to investigate.
CAN I EXCHANGE MY PRODUCT?
At this time, we do not offer direct exchanges.
If your return is eligible, we'll process a refund and you're welcome to place a new order.
